Frequently Asked Questions

We are a medical billing and coding consulting firm focused on servicing integrative health practitioners through a secure online portal. We offer acupuncture billing services, massage therapy billing services, and chiropractic billing services to meet the needs of your holistic practice.

We offer complete revenue cycle management for health insurance billing, including online insurance verifications, SOAP notes and EHR, insurance claims processing, and denied claims follow-up. Our holistic healthcare solutions are convenient, inexpensive, and most importantly, secure! Send an insurance verification or claim to the insurance company with the tap of a button. With our secure online portal, you can even watch as your insurance reimbursement claim is en route to your bank account. Unlike traditional medical billing providers, we specialize in working with acupuncture practices, massage therapy practices, and chiropractic practices.

Yes. In addition to health insurance billing, we offer a variety of credentialing services starting at $250 per application.

Holistic Billing Services is headquartered in Orlando, Florida. Our staff is located across the US, which allows us to serve holistic practices across the nation.

Probably! Holistic Billing Services currently bills in most states across the US and is rapidly expanding to new markets. Contact our team today to find out if your state is already covered or will be added soon.

For the average practice, our fees will be a one-time $300 setup fee plus 10% of collections, and that rate typically decreases as your practice grows—and we only get paid after the payment is issued. There are no minimum claims, and the agreement is just a monthly service, so there are no long-term contracts.

The truth is many integrative health services are new to health insurance billing. Since we believe in helping your holistic practice get started, we don’t have any minimum claim requirements or long-term contracts.

We connect your acupuncture practice, massage therapy practice, or chiropractic practice with all major medical insurance companies, as well as Veterans' Affairs, Workers' Comp, and personal injury payors. As of rule of thumb, if they accept a claim, we can bill them for any form of integrative care!

We work with hundreds of companies through our professional and state associations. Some of the companies we currently bill to include Kaiser, all BlueCross and BlueShield (as well as affiliated companies like Empire and Anthem), Humana, Aetna, and United—to name a few.

Yes! We believe in supporting our heroes when they come home. We also know that many acupuncture practices, massage therapy practices, and chiropractic practices are interested in providing services to military veterans so we offer integrative care billing directly to the VA as well as their third-party administrators, TriWest and Optum.

While we do not offer formal courses, our website offers a variety of free resources on the topics of health insurance billing, SOAP documentation, revenue cycle management, healthcare auditing risks, and billing and coding for holistic healthcare. View our educational blog.

We offer a variety of health insurance billing implementation plans so you can find the perfect one for you, whether you just graduated school or are a seasoned, multi-tasking holistic healthcare veteran. We also offer a track specifically designed for holistic practices that have no prior experience with acupuncture billing, massage therapy billing, or chiropractic billing. Whether you're a beginner or an expert, we have an implementation plan that will work for your integrated health services.

Our online health insurance billing portal provides real-time tracking so you always know where your claim is and when your insurance reimbursement will reach your account. If you have any questions or concerns, you can always contact our support team via our secure portal or call 1-800-741-3655.

We can set your acupuncture practice, massage therapy practice, or chiropractic practice set up for health insurance billing in a matter of minutes via our secure online enrollment portal!

Health insurance reimbursements for holistic healthcare are deposited directly into your bank account to streamline your revenue cycle management.

Each month, you will receive an invoice from Holistic Billing Services via email. You can then pay your bill online via our secure portal.

We at Holistic Billing Services™ ("HBS") are committed to maintaining the privacy and security of our customers' personal information on holisticbillingservices.com. Through this privacy statement, HBS wants to assure you of our commitment to privacy and security. HBS operates by the following principles:

• We will not ask for information that personally identifies you ("Personal Information") while you are simply browsing our Public Site, holisticbillingservices.com. If this should change, we will explain what the information for which we are asking is to be used.
• If you request to download a software demo from our Public Site, we might ask for personal information. This information will only be used for tracking purposes or to contact you personally. This information will never be shared outside of HBS.
• If you are visiting a HBS Site, to which access is limited to our Business Partners, we may collect the personal information that you specifically and knowingly provide while on the HBS Secure Site. The use of such information will be governed by the specific written agreement between you and HBS through which you were granted access to such HBS Site.
• In addition, on a HBS Site such as our support site, we may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain personal information although it will enable HBS to relate your use of the HBS Secure Site to information that you have specifically and knowingly provided to the HBS Secure Site. By telling the Web server that you have returned to a specific page, a cookie helps us personalize your online experience, and to recall your specific information on subsequent visits. This helps us deliver relevant display advertisements to our website visitors on various sites across the internet.
• If you have any questions about this privacy statement, our information handling practices, or any other aspects of your privacy, please send correspondence to HBS's mailing address: 1402 Edgewater Dr, Orlando, FL 32804 ATTN: Chief Privacy Officer.
• HBS may periodically update this policy to describe how new Web features may affect our use of your information and to let you know of new controls and features that we may provide you. HBS will NOT apply changes to this policy retroactively to information HBS has previously collected.

HIPAA at HBS

As a key provider of services and technology to the healthcare industry, HBS has implemented programs to address the transaction standards, and the privacy and security implications of the rules promulgated pursuant to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). If you have any questions about HIPAA at HBS, please send correspondence to HBS's mailing address: 1402 Edgewater Dr, Orlando, FL 32804 ATTN: Chief Privacy Officer.